Hopava Shipping Terms of Service

Terms and Conditions

Effective Date: August 24, 2026

1. Acceptance of Terms

By using Hopava Shipping products, services, accessing our website, creating an account at Ox Packages Online Customer Portal, accessing or using said customer portal, mobile applications, our shipping address, sending packages through our service, requesting purchases and related platforms, including services provided through https://www.hopavashipping.com, any other platform owned, operated, or controlled by Hopava Shipping the Customer agrees to be bound by these Terms and Conditions.

The Customer acknowledges that they have read, understood, and accept these Terms and Conditions in full. If you do not agree, you should not use our website, platform, shipping address, or services as continued use of our services constitutes ongoing acceptance of these Terms.

These Terms should be read with Hopava Shipping Privacy Policy, service rules, rate sheets, notifications and policies published by Hopava Shipping.

2. Eligibility & Customers Responsibility

Customers must be legally able to enter into an Agreement to transact business with Hopava Shipping as we do not knowingly provide services to Minors. If an account is opened by a Minor, we reserve the right to suspend or close the account. Customers are responsible for:

a. maintaining the confidentiality of your Ox Packages Customer Account number, login credentials, and password.

b. restricting access to your account and devices.

c. all activities that occur under your account.

d. providing accurate and complete personal, shipping, customs, and payment information.

e. ensuring that packages sent to our processing address complies with all applicable laws and regulations.

3. Scope of Services

Hopava Shipping offers a comprehensive range of logistics, storage and transportation solutions, including but not limited to:

i) Air Freight and Sea Freight Services: Shipping from USA, China, Canada, Cayman Islands, United Kingdom and Japan to Jamaica.

ii) Package and Freight Consolidation: Receive Online Shopping purchases, Small Boxes, Commercial Goods, .

iii) Overseas Warehouse Services Address: For Business-to-Business and Online Shoppers. Used by Commercial Importers, Small Businesses, Individual Online Shoppers importing to Jamaica.

iv) Barrel, Pallet, Create & Box Shipping: PickUp & Secure Barrels, Pallets, Crates & Boxes for Shipment from Overseas to Jamaica.

v) Barrel Packing, Repacking & Inspection: Pack Barrels, Re-securing or palletizing goods, applying protective wrapping for tropical humidity, and inspecting packages upon arrival at the Overseas Warehouse.

vi) Warehousing & Secure Storage: Holding goods temporarily at Origin facilities in bonded/private warehouses.

vii) Online Shopping Assistance Services/You Shop: help Jamaican Online Shoppers receive purchases through convenient, reliable and seamless shipping solutions.

viii) Customs Brokerage & Clearance: Assign professional Customs Brokers to handle documentation such as: Bills of Lading, Commercial Invoices, Customs Declarations, Calculating Import Duties, Payment of Customs Duties & Taxes, Clearing Goods through Jamaica Customs Agency.

ix) Door-to-Door Delivery: Transporting items from Customs directly to your home or business address, partnering with local freight networks, couriers and Knutsford Express for island wide distribution.

x) PickUp Service: Packages, Barrels, Pallets, Boxes and other imported goods can be Picked Up at Hopava Shipping designated locations in Hessen Castle District, St. Ann's Bay and Kingston

Hopava Shipping reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

4. Standard of Service

All services are performed with reasonable care, skill, and professionalism in accordance with industry standards. While we strive for timely delivery, transit times are estimates and are not guaranteed.

5. Brand Promise & Commitment

As Hessen Castle District's FIRST Shipping Company our Brand Promise enables global commerce keeps moving our world forward through logistics dependability by:

1) make shipping simple, accessible and convenient for customers in service area with affordable, reliable and seamless shipping solutions,

2) provide exceptional customer service and Peace of Mind with clear communication throughout the shipping process using real-time tracking,

3) create marketing and online shopping opportunities to help overseas residents and small businesses move products to local residents and businesses in towns and rural communities across Jamaica, and

4) Robust support for business-to-business and last-mile consumer reliability.

Our Commitment is to provide reliable, timely, budget-friendly and seamless shipping solutions to fit every Customer needs. From the moment your package begins its journey Overseas to its arrival at your Doorstep in Jamaica, we strive to make every step of the shipping process simple, convenient, accessible and hassle-free.

6. Electronic Communications

The use of Hopava Shipping's website, email communications, Ox Packages Online Customer Portal, Whatsapp, SMS, chat, social media, or other electronic channels automatically gives consent to receiving communications from Hopava Shipping electronically. We may contact you regarding:

i) Account updates

ii) Package processing and shipment notifications

iii) Customs or invoice issues

iv) Payment reminders

v) Service updates

vi) Policy changes

vii) Promotions and marketing messages

You may opt out of promotional or marketing communications by following the stipulated process for the communication channel through which the message was sent. For example, marketing emails may include an unsubscribe button or unsubscribe link. SMS, WhatsApp, app notifications, or other messaging channels may provide separate opt-out instructions where applicable. Standard carrier or platform charges may apply depending on your provider.

Even if you opt out of marketing messages, we may still send you important service-related communications related to your account, packages, payments, legal notices, or changes to our Terms or Privacy Policy.

7. Third-Party Services

Certain aspects of our operations involve third-party providers, including but not limited to:

i) International carriers

ii) Freight Forwarders

iii) Custom Brokers

iv) Online vendors and retailers

v) Overseas Warehouse facilities

vi) Local transportation delivery service providers

vii) Knutsford Express

When customers request delivery via Knutsford Express, any errors or omissions in the information provided by the customer (including recipient name, contact details, or delivery location) will be corrected where possible. Any additional costs, delays, or adjustments resulting from such corrections shall be the responsibility of the customers.

Hopava Shipping is not liable for delays, losses, or service failures caused by third parties beyond our control.

Additionally, if a package is delivered to an incorrect address by a carrier prior to reaching our warehouse, it is the customer’s responsibility to contact the carrier directly. Hopava Shipping is not responsible for packages we did not receive.

8. Liability Limitations

Hopava Shipping shall not be held liable for loss, damage, or delay resulting from circumstances beyond our reasonable control, including but not limited to:

Acts of God
Natural disasters
War, terrorism, or civil unrest
Labor disputes or strikes
Government or customs actions

Hopava Shipping is not liable for indirect, incidental, or consequential damages.

9. Packaging and Handling

Hopava Shipping handles all packages with reasonable care; however, we are not responsible for damage caused by improper or insufficient packaging carried out by:

Online vendors or retailers
Third parties sending packages to our Warehouse on a customer’s behalf

In cases where a customer personally packages and sends an item, the customer assumes responsibility for ensuring proper packaging.

Hopava Shipping shall not be held liable for damage resulting from inadequate packaging by any party.

10. Unknown or Unidentified Packages

Customers must ensure their assigned customer prefix code is included in the shipping address.

Packages received without a prefix code will be classified as Unknown Packages. These packages may experience delays in identification, processing, and customs clearance. Hopava Shipping is not responsible for delays associated with unidentified shipments.

EVERY Package delivered to our Warehouse that is NOT PROPERLY LINKED TO THE CORRECT ACCOUNT and is unable to transfer and sync with our Warehouse System due to an incorrect Courier Code or Mailbox will be charged an Additional Fee of JMD$800

11. Payment Terms

All charges must be settled in accordance with the following payment methods:

a) Prepayment

b) Cash on Delivery (where applicable)

c) Bank transfers (NCB preferred or other banks specified as accepted)

Customers are responsible for all applicable bank charges, processing fees, and transaction costs.

12. Assisted Online Shopping Services

For customers without a credit card, Hopava Shipping offers Assisted Online Shopping Services.

Customers must deposit the full purchase amount in advance.

Hopava Shipping is not responsible for:

1) Vendor errors

2) Incorrect items ordered due to incorrect customer instructions

3) Vendor delays, cancellations, or out-of-stock items

13. Claims

Claims for lost or damaged packages must be submitted within two (2) days of notification of availability or receipt.

All claims are subject to investigation and verification. Customers must provide supporting documentation, including invoices, receipts, and photographs where applicable.

14. Insurance

Hopava Shipping does not provide insurance coverage for shipments. Customers ship at their own risk.

15. Storage Policy

Packages held at the pickup location for more than seven (7) days will incur a daily storage fee of JMD $150.

Packages not collected within thirty (30) days may be auctioned or disposed of to recover storage and administrative costs, without further notice.

16. Cancellations

Cancellations must be requested at least 24 hours prior to the scheduled service where applicable.

Cancellation fees may apply. Hopava Shipping reserves the right to cancel services at its discretion.

17. Amendments

Hopava Shipping reserves the right to modify these Terms and Conditions at any time. Updates will take effect immediately upon posting on our website or customer portal.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between Hopava Shipping and the customer and supersede all prior agreements or understandings.

By using our services, the customer acknowledges and agrees to these Terms and Conditions. Customers who agrees with our Terms and Conditions, follow these steps to proceed.

GETTING STARTED with Hopava Shipping is simple and can be completed in these steps:

1) SIGN UP - Download OX PACKAGES from the APP STORE, GOOGLE PLAY or website www.HopavaShipping.com

2) Create your account. Enter Courier Code HAZ. This links your Account to Hopava Shipping

4) Open your Account to see your USA Tax-Free Shipping Address and other Warehouse Addresses in Canada, China, Cayman Islands, UK and Japan

5) SHOP ONLINE - Use your personal Hopava Shipping TAX-FREE address, your OWN NAME and CUSTOMER NUMBER when you Order Online

6) PRE-ALERT your PACKAGE. Log in your Ox Packages Account, UPLOAD Invoice from your Online purchase. Update your ACCOUNT with the store name, item value, and UPLOAD the STORE INVOICE. This helps us match the package to you, and makes the store receipt available to Customs

7) SHIP, CLEAR & DELIVER: Hopava Shipping Overseas Warehouse receives Package. Our Warehouse scan, secure and consolidate your purchases for Air Freight or Sea Freight. Log in your ACCOUNT and TRACK your packages, goods, shipment or items processed through Hopava Shipping. You will receive package status update throughout your shipment journey until it arrives in Jamaica, clear customs and is ready for PICKUP or DELIVERY

TAX-FREE WAREHOUSE - Florida, USA: By DOWNLOADING the OX PACKAGES APPA and Signing Up with HOPAVA SHIPPING Courier Code HAZ, you will get automatic access to our Tax-Free Warehouse in Florida, USA. This allows you to apply our Tax-Free Certificate at checkout for eligible purchases on Amazon, eBay and many other stores. You will waive 7% Florida Sales Tax, more savings on eligible purchases.

TAX-EXEMPT CERTIFICATE: Upload Tax-Exempt Certificate digitally to Amazon for review and await email confirmation. Processing typically takes 24 - 48 hours. Once verified, sales tax on Florida Orders remains Tax-Exempt.

ASSISTED ONLINE SHOPPING SERVICES: Don't have a CREDIT CARD? Hopava Shipping got you covered! With our Assisted Online Shopping Services, simple send us screenshot, picture or tell us what you would like to purchase from your favorite websites. We will handle the payments securely on your behalf. After you deposit the required funds to our account, we will take care of the rest - making Online Shopping EASY, SAFE, HASSLE-FREE followed by a seamless Delivery to your Doorstep, if you opt for Delivery.

BUSINESSES, WHOLESALERS & SUPPLIERS WAREHOUSE SOLUTIONS: Hopava Shipping Warehouse affiliates provides storage, consolidation, package processing services, for customers shipping goods to Jamaica.

Whether you a Commercial Business buying inventory to resell or bringing raw materials and equipment, a Small Business replacing inventory, shopping at Wholesale Prices, Bulk Discounts or Factory-Direct Costs in major manufacturing hubs like USA, China, or Japan, a Wholesaler or a Supplier buying Better Product Variety & Specialization, Hopava Shipping Overseas Warehouse provides Warehouse Solutions with proper logistics infrastructure to:

1) Receiving Purchases from Commercial Importers, Wholesalers, Suppliers and Online Stores

2) Air Freight small items and Sea Freight bulky items for commercial and small businesses

3) Clear Shipment at Jamaica Customs Agency, declare commercial goods correctly and classify goods using proper Harmonized System (HS) codes

4) Research and apply for Duty-Free Incentives & Relief Programs (such as the Productive Input Relief) for qualifying manufacturers and small businesses in sectors of manufacturing, agriculture, and tourism to import raw materials, equipment and machinery which cuts down overhead costs.

Hopava Shipping recommends you use the OX Packages Account Calculator to Estimate your Shipping and Duty Cost before you Purchase. We will Ship, Clear Customs and Delivery to your establishment through our convenient, reliable and seamless shipping solutions while giving you the Peace of Mind with Online Tracking from Overseas to your business establishment.

BEFORE YOU PURCHASE or SHIP: Before Purchasing or Shipping an item, customers should:

Check Jamaica Customs Agency’s restricted and prohibited items guidance.
Check the relevant Jamaican ministry or agency rules for items that may require permits
Check United States restrictions if the item will be sent to PLG’s U.S. warehouse
Check the country-of-origin rules if the item is being shipped from another country
Check carrier, airline, sea freight, and warehouse restrictions
Contact Hopava Shipping before purchasing if unsure whether an item can be shipped

Hopava Shipping may provide general guidance, but the customer remains responsible for verifying legality, permits, restrictions, documentation, and compliance

SHOPPING & PACKAGES:

Note: Hopava Shipping uses many Overseas Warehouse Addresses - other countries Warehouse Addresses will be added soon.

Shop at any STORE in the USA, Copy and Enter your Shipping Address in the store checkout. Customers Shipping from the USA Tax-Free Warehouse Shipping Address must use the USA mailing address listed in the OX Packages Customer Account you created when you Sign Up with Hopava Shipping. Here's an EXAMPLE:

Name: Your Full Name

Street 1: 11401 SW 32ND STREET, SUITE 123

Street 2: Your Customer Number (HAZ0000 SEA)

City: SUNRISE

State: FLORIDA (FL)

Zip Code: 33351

Country: USA

PACKAGE IDENTIFICATION & ACCOUNT NUMBER: When shopping online or sending packages to our overseas processing address, Customers must ensure that the correct USA Tax-Free Warehouse Shipping Address, Courier Code and Account Number is assigned to their packages, barrels, pallets, crates or boxes.

Alternatively, Packages may be delayed or treated as UNKNOWN, if the following occurs:

a) The mailbox/account number is missing

b) The name on the package does not match the account

c) The address is incomplete or incorrect

d) The merchant uses an outdated address

e) The tracking number is not provided or cannot be verified

Hopava Shipping may require additional proof of purchase, proof of delivery, identification, or other information before processing or releasing a package.

Additional Fees will be charged by the Warehouse to allocate an UNKNOWN package for Shipment.

SHIP FROM FLORIDA, USA - PickUp in ST. ANN'S BAY, JAMAICA

The warehouse operator for this address is RM Freight Forwarders. This Freight Forwarders operates under a Warehouse Agreement with Hopava Shipping to receive customer packages, pack items for export, deliver prepared shipments to the appropriate overseas port for Air Freight and Sea Freight in Florida, USA and Clear imported goods through Jamaica Customs Agency.

Hopava Shipping does not own the warehouse facility. The Warehouse Operator is under Agreement to perform receiving, packing, and port delivery services on behalf of Hopava Shipping customers in the USA. Hopava Shipping manages and maintain the customer relationship, account handling, shipment processing, customs coordination, billing, and related domestic logistics services.

Using an incorrect, outdated, incomplete, or unauthorized address may cause delays, additional handling, retrieval charges, package identification issues, or inability to process the package. Should your package be identified as UNKNOWN an Additional Warehouse Fee of $800 will be charged to your Account.

Each tracking number is treated as a separate shipment, even where the shipment contains multiple items or documents. Multi-piece shipments may be processed and charged separately, where applicable.

Hopava Shipping does not guarantee receipt, identification, processing, or recovery of packages sent to outdated, incorrect, incomplete, or unauthorized addresses.

SHIP & CLEAR BARRELS, PALLETS, CRATES, BOXES & OTHER BULKY ITEMS From MIRAMAR, FLORIDA, USA - PickUp in KINGSTON, JAMAICA - With Delivery Option

This Warehouse Operator for this address is ATORA SHIPPING & LOGISTICS. This Freight Forwarder operates under a Warehouse Agreement with Hopava Shipping to Receive Customer Shipment, PickUp Barrels, Pallets, Crates, Boxes and other Bulky Items, Consolidate and pack items for export, Deliver prepared shipments to the appropriate overseas port for Air Freight and Sea Freight in Florida, USA and Clear imported goods through Jamaica Customs Agency.

Hopava Shipping does not own the warehouse facility. The Warehouse Operator is under Agreement to perform receiving, packing, and port delivery services on behalf of Hopava Shipping customers in the USA. Hopava Shipping manages and maintain the customer relationship, account handling, shipment processing, customs coordination, billing, and related domestic logistics services. Contact Hopava Shipping for Warehouse Facilities Address BEFORE Shopping & Shipping.

Using an incorrect, outdated, incomplete, or unauthorized address may cause delays, additional handling, retrieval charges, package identification issues, or inability to process the package. Should your package be identified as UNKNOWN an Additional Warehouse Fee charged to your Account.

Each tracking number is treated as a separate shipment, even where the shipment contains multiple items or documents. Multi-piece shipments may be processed and charged separately, where applicable.

Hopava Shipping does not guarantee receipt, identification, processing, or recovery of packages sent to outdated, incorrect, incomplete, or unauthorized addresses.

SHIP & CLEAR BARRELS, PALLETS, CRATES, BOXES & OTHER BULKY ITEMS FROM ONTARIO, CANADA - PickUp in KINGSTON, JAMAICA or Delivery Services

This Warehouse Operator for this address is ATORA SHIPPING AND LOGISTICS. This Freight Forwarder operates under a Warehouse Agreement with Hopava Shipping to Receive Customer Shipment, Barrel Packing, PickUp Barrels, Pallets, Crates, Boxes and other Bulky Items, Consolidate and pack items for export, Deliver prepared shipments to the appropriate overseas port for Air Freight and Sea Freight in Ontario, Canada and Clear imported goods through Jamaica Customs Agency.

Hopava Shipping does not own the Warehouse facility. The Warehouse Operator is under Agreement to perform receiving, packing, and port delivery services on behalf of Hopava Shipping customers in the CANADA. Hopava Shipping manages and maintain the customer relationship, account handling, shipment processing, customs coordination, billing, and related domestic logistics services. Contact Hopava Shipping for Warehouse Facilities Address BEFORE Shopping & Shipping.

Using an incorrect, outdated, incomplete, or unauthorized address may cause delays, additional handling, retrieval charges, package identification issues, or inability to process the package. Should your package be identified as UNKNOWN an Additional Warehouse Fee maybe charged to your Account.

Each tracking number is treated as a separate shipment, even where the shipment contains multiple items or documents. Multi-piece shipments may be processed and charged separately, where applicable.

Hopava Shipping does not guarantee receipt, identification, processing, or recovery of packages sent to outdated, incorrect, incomplete, or unauthorized addresses.

If you are shopping in the CANADA, or shipping BARRELS, PALLETS, CRATES, BOXES or Other Bulky Items to Jamaica, Copy and Enter your Shipping Address in the OX Packages Customer Account. For EXAMPLE:

Name: Your Full Name

Street 1: 30 KING ROAD, SUITE A5

Street 2: Your Customer Number (HAZ)

City: CONCORD

Province: ONTARIO (ON)

Postal Code: L1J 3T6

Country: CANADA

PRE-ALERT: A Pre-Alert tells us your packages is being shipped to the Warehouse. Upon receipt of your TRACKING NUMBER, add it to your Ox Packages account with the store name, item value and UPLOAD the store invoice as this allows us to quickly match your package to you. The store receipt is required for customs to see what you paid for your item(s) shipped.

Hopava Shipping gives you clear communication throughout your shipping journey. You will be receiving timely package updates and ALERTS from the moment your package arrives at our Overseas Warehouse to its arrival at our PICK UP LOCATION in Jamaica. Emails will be sent directly to the email you used to SIGN UP.

You will also receive exclusive offers, special promotions, and important shipping information designed to enhance your overall shipping experience with Hopava Shipping.

HOW TO TRACK YOUR PACKAGE FROM STORE TO OUR WAREHOUSE: Visit the Global Package Tracking website to TRACK PACKAGES from USA, CHINA, CANADA POST, UK, DEUTSCHE POST, ROYAL MAIL, UPS, FEDEX, AMAZON, SHEIN, TEMU, ALIEXPRESS parcelsapp.com. Enter the store or carrier TRACKING NUMBER on your parcel in the Tracking Box and TRACK PARCEL. Parcels is a separate website and isn't operated by Hopava Shipping.

TRACKING YOUR PACKAGE FROM OUR WAREHOUSE TO JAMAICA: Packages received at our Warehouse, are Dispatched by Air Freight and Sea Freight on the next scheduled shipment. SIGN IN to your OX PACKAGES ACCOUNT, Track Package and get REAL TIME UPDATE on your Air or Sea Freight shipping journey from Warehouse Shipping until you receive your NOTIFICATION - Package is ready for Pickup or Delivery. Hopava Shipping TRACKING SYSTEM ensures you Peace of Mind, Transparency and clear communication.

NOT SEEING YOUR PACKAGE IN YOUR ACCOUNT? Packages are shown in your account AFTER it's received and scanned at our Warehouse. Ensure that 1( the store's tracking system shows it was DELIVERED at our Warehouse; 2) Your ORDER was processed using your own name and Customer Number (HAZ0042); and 3) Your TRACKING NUMBER on the Pre-Alerted is correct. Packages received on Weekends or Public Holidays are processed on the next business day. If you're still not seeing your package in your account, message us on Whatsapp with: a) your customer number; b) tracking number; and c) invoice.

FREE ITEMS & ONLINE SAMPLES: Air shipping is charged by weight, so free items and samples still cost to ship

OVERSEAS WAREHOUSE SOLUTIONS for SMALL BUSINESSES: Wether you're a SMALL BUSINESS, SUPPLIER or WHOLESALER, use our Florida Tax-Free Warehouse and Warehouses in Canada as your Business' Receiving Address. Have Suppliers and Online Stores ship your stock to Hopava Shipping's Overseas Warehouse Addresses, we SHIP, CLEAR and DELIVER to your establishment in Jamaica. TRACK every shipment in your Ox Packages Online Account. Collect your shipment at our Office, service locations or request it DELIVERED to you.

SHIPPING RATES: You can view our up-to-date rates list anytime on our Website. All rates are in Jamaican dollars (J$). Estimate before you ship. Use the CALCULATOR in your Ox Packages Account to estimate your package so there are no surprises on your bill. Rates are estimates until your package is weighed and measured at our Warehouse. PART-POUND is rounded up to the next pound.

Your FINAL BILL uses the weight and size recorded at our Warehouse, plus Customs Duties and Other Charges may apply. For example, on items valued over US$100 or items that need SPECIAL HANDLING handling. An estimate from our published rates only. Please note that shipping rates are subject to change as shipping courier overhead adjusts.

AIR FREIGHT (EXPRESS SHIPPING): cost JMD$900 for the first pound and JMD$800 for each additional pound. Air shipping is charged by weight, not by what you paid for the item. We offer U.S. Express Air Freight to Jamaica five days a week delivering your packages within 48 - 72 hours after arrival at our U.S. Warehouse (excluding weekends and public holidays). Simply LOG IN to your OX PACKAGES Account Customer Portal, access your assigned shipping address, ORDER from your ONLINE STORE and SHIP to our U.S. Warehouse. Packages receive on weekends or public holidays will be processed on the next business day.

AIR FREIGHT (STANDARD SHIPPING): Cost JMD$800 for first pound and JMD$750 for each additional pound.

SEA FREIGHT is for Bulky Shipments of 50 pounds or more and cost JMD$2,050 per cubic foot. Priced by the package's size (cubic feet), not just its weight. To calculate Cubic Feet: Multiply Length x Width x Height in inches and Divide by 1,728.

Please Contact Hopava Shipping before you ship by SEA to make the appropriate shipping arrangements for, Bulky items such as: Barrels, Pallets, Crates, Boxes or Other Bulky Items.

ORIGINS, TRANSIT and DESTINATION RULES: Customers must understand that shipping rules may apply at multiple points in the shipment journey. A shipment may be affected by:

1) The laws of the country where the item is purchased

2) The laws of the country where the item is shipped from

3)The laws of any country the item passes through

4) The laws of the United States, where the item is sent to Hopava Shipping's U.S. warehouse.

5) The laws of the China, Canada, Cayman Islands, United Kingdom and Japan, where the item is sent to Hopava Shipping's Overseas Warehouse.

6) The laws of Jamaica, where the item is imported

7) Airline and sea carrier restrictions

8) Warehouse and freight forwarder restrictions

9) Customs, border protection, aviation security, agricultural, health, and trade requirements.

Because of this, customers should not assume that an item is safe to ship simply because a merchant is willing to sell it or because another country allows it

PEAK SEASON: During Peak Season we ship 5 times a week. Otherwise we ship 3 times a week. This means scheduled dispatches. It is not a promise that every package reaches Jamaica within a set number of days. The Peak Season begins November 1st to December 31st, 2026. Freight will be charged an ADDITIONAL 7.5% Peak Season Surcharge (PSS) to ship to all routes and commodities. This will be applied to the TOTAL AMOUNT on your AIR WAYBILL.

SHIPMENT ARRIVES AT WAREHOUSE IN JAMAICA: After your Package or other shipments arrives at our Warehouse in Jamaica, follow every step in your Hopava Shipping account: Received, Shipped, Arrived, Processing at Customs in Jamaica and Ready for Pick Up or Delivery.

DECLARATION & DOCUMENTATION REQUIREMENTS: Customers must provide accurate and complete information for all shipments. This may include:

1) Merchant invoice

2) Proof of purchase

3) Product description

4) Product value

5) Tracking number

6) Customer account or mailbox number

7) Permits or licenses, where required

8) Product safety documentation, where required

9) Any other information requested by Hopava Shipping, the warehouse operator, carrier, customs authority, or government agency.

Customers must not undervalue, misdescribe, conceal, omit, or falsify shipment information

Where an item is misdeclared, undervalued, restricted, prohibited, or missing required documentation, Hopava Shipping may hold, delay, refuse, return, report, dispose of, or cancel processing of the shipment

CUSTOMS & OTHER CHARGES: Packages valued at US$100 or less (FOB), don't pay Customs Duties and Taxes. Above US$, Customs duty applies to full value including shipping and insurance (CIF). Other charges may apply for special handling. Estimate customs duties with Jamaica Customs Agency Duty Estimator or tariff search. Jamaica Customs decides the final amount.

PAYMENTS: Your Invoice appears in your Ox Packages account. You pay by bank transfer before you collect your shipment or Cash on Delivery (COD). Bank transfer takes time to reflect, send us your payment confirmation on Whatsapp.

Before sending Receipt on Whatsapp, clearly indicate the Invoice Number & Courier Code. For example:

Invoice Number: 1234 | Courier Code: HAZ

NEVER send your full CREDIT CARD details or PASSWORD by WhatsApp or email

LOYALTY & REFERRAL PROGRAM

Earn points every time you SHIP with Hopava Shipping or REFER-A-FRIEND.

REDEEM your Loyalty and Referral POINTS for Cash Discounts at PICK UP or DELIVERY of your shipment.

It's our way of saying THANK YOU for choosing Hopava Shipping to Shop and Ship from Overseas to Jamaica.

CUSTOMER INFORMATION & NOTIFICATION: Hopava Shipping may send collection-related notices by email, SMS, WhatsApp, your Ox Packages Account notification, phone call, our official communication channels.

Customers are responsible for keeping their contact information accurate and up to date.

Hopava Shipping is not responsible for collection delays, missed notices, storage charges, or package issues caused by outdated, incorrect, inaccessible, or incomplete customer contact information

COLLECTION POLICY: This policy applies to packages imported, processed, invoiced, cleared, and made available for customer collection through Hopava Shipping. It does not apply to domestic courier services or local courier delivery services.

PAYMENT BEFORE COLLECTION: All outstanding charges must be paid before a package is released for collection. Charges may include, but are not limited to:

i) Freight charges

ii) Customs duties and taxes

iii) Handling or processing charges

iv) Storage charges

v) Delivery or pickup-related charges

vi) Retrieval charges

vii) Other applicable service charges

The applicable costs, storage fees, payment rules and timelines are governed by Hopava Shipping's Terms and Conditions of Service, published rates sheets, invoices and official notices.

Hopava Shipping reserves the right to hold a package until all outstanding amounts are fully paid or otherwise resolved.

IDENTIFICATION REQUIREMENTS: Customers may be required to present valid identification before a package is released. Hopava Shipping may request:

A valid government-issued photo ID
Customer account number
Package invoice or payment confirmation
Tracking number
Authorized letter or written approval, where someone else is collecting on behalf of the customer
Any other information reasonably required to verify the customer or authorized collector

Hopava Shipping reserves the right to refuse release of a package where identity, authorization, account ownership, payment, or package entitlement cannot be verified

COLLECTION BY AN AUTHORIZED PERSON: A customer may authorize another person to collect a package on their behalf, subject to Hopava Shipping's verification requirements. The authorized person may be required to present:

i) Their own valid government-issued photo ID

ii) The customer's written authorization

iii) The customer's account number or package reference

iv) Payment confirmation, where applicable

v) Any other verification requested by Hopava Shipping

Hopava Shipping may refuse to release a package to an authorized person if the authorization is unclear, incomplete, suspicious, expired or cannot be verified

The customer remains responsible for any package collected by a person they authorized

NO TRANSFER OF RISK UNTIL BEFORE PROPER RELEASE

A package on hold will only be released when Hopava Shipping determines that the relevant issue has been resolved and release is permitted

Package remains under Hopava Shipping's control only until it is properly released to the customer or an authorized collector.

Once the package is released to the customer or authorized collector, the customer becomes responsible for the package, subject to any claim rights stated in Hopava Shipping's Terms and Conditions of Service.

Customers should report any issue promptly and within the applicable Caim Period

PACKAGES ON HOLD: Hopava Shipping may place a package on hold and refuse collection where:

a) Payment is outstanding

b) Identification cannot be verified

c) The package has missing or incorrect documentation

d) The package is connected to an unknown or unmatched account

e) The package is subject to customs review

f) The package contains or may contain restricted or prohibited items

g) The package is damaged, leaking, unsafe, suspicious, or improperly packaged

i) The customer’s account is under review

j) Fraud, illegal activity, misdeclaration, or policy violation is suspected

k) Hopava Shipping, a warehouse operator, carrier, customs authority, regulator, or government authority requires the package to be held

PICKUP & DELIVERY: Our policy allows for flexible PICK UP and DELIVERY options designed to be Stress-free, Quick and Convenient

After you get your Ready for Collection NOTIFICATION, message us on Whatsapp with your Name & Customer Number to make arrangements for pick up or Delivery. Pickup in Hessen Castle District, St. Ann's Bay or Kingston

INSPECTION AT COLLECTION: Customers are required to inspect their packages as soon as they receive them. Before leaving the Office or collection location, customers should check:

a) The package label or tracking number

b) The package count

c) The visible condition of the package

d) Whether the package appears opened, damaged, wet, crushed, torn, resealed or tampered with

e) Whether the package matches what they expect to collect

If there is an issue, the customer should notify Hopava Shipping immediately through an official customer channel

Claims for damaged, incomplete, missing or incorrect items must be submitted within the Claim Period stated in Hopava Shipping's Terms and Conditions of Service. The Terms and Conditions of Service shall be treated as authoritative for applicable claim deadline.

DAMAGED, INCOMPLETE or INCORRECT PACKAGES: Where a customer believes a package is damaged, incomplete, incorrect, missing items, or otherwise affected, the customer must report the issue promptly. Hopava Shipping may request:

a) Photos or videos of the package

b) Photos of the item and packaging

c) Merchant invoice or receipt

d) Tracking number

e) Proof of purchase

f) Collection confirmation

g) A written explanation of the issue

h) Any other evidence needed to investigate the claim

Hopava Shipping may deny claims where the customer fails to report the issue within the required claim period, fails to provide evidence, disposes of the packaging, or where the issue appears to have occurred before Hopava Shipping received or controlled the package.

REFUSAL TO RELEASE A PACKAGE: Hopava Shipping reserves the right to refuse release of a package where release may create legal, financial, safety, compliance, operational, or reputational risk. This includes, but is not limited to, situations involving:

i) Unpaid charges

ii) Unverified identity

iii) Unverified authorization

iv) Suspected fraud

v) Suspicious account activity

vi) Conflicting ownership claims.

vii) Customs or regulatory concerns

viii) Restricted or prohibited items.

ix) Law enforcement or government requests

x) Breach of Hopava Shipping's Terms and Conditions of Service.

PICK UP LOCATIONS: Packages may be collected from Hopava Shipping Office located in Hessen Castle District, Calderwood P.O., St. Ann, other service points or locations designated by Hopava Shipping.

PICK UP DAYS at our Office are: Mondays - Saturdays 6AM - 6PM and Sundays 6AM - 4PM

Contact us on WhatsApp +1 876 294 3132 to confirm your PICKUP arrangements before travelling.

Collect within 7 days to avoid STORAGE FEES.

STORAGE & POLICIES: You have 7 days to collect after we notify you that your package is ready. A storage fee of JMD$150 per day starts after the 7-day collection period. Packages left unclaimed for 30 days maybe sold in accordance with our policy. Please contact Hopava Shipping promptly if you need assistance with collection arrangements

STORAGE CHARGES

UP TO 7 DAYS - FREE Collection or Delivery period. This period starts when you receive your NOTIFICATION, Shipment is ready for PICK UP or Delivery

AFTER 7 DAYS - JMD$150 Storage fee per day. Charged for each day after the 7-day collection period

AFTER 30 DAYS - Unclaimed packages may be sold under our Policy

UNCOLLECTED PACKAGES: Customers are responsible for collecting packages within the applicable collection period.

Packages that remain uncollected, unpaid, unresolved, or abandoned may attract storage charges and may eventually be disposed of, liquidated, donated, destroyed, returned, or otherwise handled according to Hopava Shipping's Terms and Conditions of Service.

The applicable storage fee, free storage period, holding period, abandonment timeline, and disposal rights are governed by Hopava Shipping's Terms and Conditions of Service and official notices

NO GUARANTEE OF CLEARANCE OF GOODS: Acceptance of a package by a merchant, courier, carrier, warehouse, or Hopava Shipping does not guarantee that the package is lawful, permitted, cleared, or deliverable.

A package may still be refused, held, inspected, seized, returned, delayed, destroyed, or disposed of by customs, border protection, aviation security, port authorities, warehouse operators, carriers, or other relevant parties.

Hopava Shipping does not guarantee that any restricted item will be accepted, shipped, cleared, released, delivered, or returned

INSPECTION, REFUSAL, HOLDING, RETURN or DISPOSAL

Customers authorize Hopava Shipping, it's Warehouse operators, carriers, customs authorities, border authorities, aviation security authorities, port authorities, and other legally authorized parties to inspect, open, review, detain, seize, refuse, return, dispose of, or destroy items where required by law, regulation, safety procedure, customs process, or company policy.

Hopava Shipping may refuse or stop processing any shipment where:

a) The item is prohibited

b) The item is restricted and lacks the required permit or approval

c) The item appears unsafe

d) The item is improperly packaged

e) The item is leaking, damaged, or tampered with

f) The item is undeclared, misdeclared, or suspicious

g) The item may create legal, customs, safety, reputational, operational, or financial risk

h) Hopava Shipping, the warehouse operator, a carrier, or any authority determines that the item should not be handled

CUSTOMERS RESPONSIBILITY

Customers are responsible for ensuring that every item they ship through Hopava Shipping is legal, properly declared, properly documented, and permitted by all applicable authorities.

Customers must check the current restricted and prohibited items lists published by:

1) The Government of Jamaica

2) Jamaica Customs Agency

3) Any relevant Jamaican ministry, agency, or regulator

4) The United States Government, where items are shipped to, from, or through the United States.

5) The government of China, Canada, Cayman Islands, United Kingdom, Japan and any country from which the item is shipped

6) The government of any country through which the item passes

7) The carrier, airline, shipping line, warehouse operator, or logistics provider involved in the shipment

8) An item may be allowed by one country but restricted or prohibited by another. For example, an item shipped from China to Hopava Shipping's U.S. Warehouse address may be allowed for import into Jamaica but may still be restricted by United States authorities, aviation security rules, border protection rules, export controls, or carrier rules before it can be received, packed, exported, or transported.

Hopava Shipping's published list is not exhaustive. Laws, regulations, permit requirements, and carrier rules may change without notice

THE DIFFERENCE BETWEEN RESTRICTED and PROHIBITED ITEMS:

RESTRICTED ITEMS may be allowed only if the customer obtains the required permits, licenses, approvals, documentation, inspection clearance, or written authorization before shipping. Hopava Shipping may refuse restricted items even where the customer has a permit, depending on operational capacity, carrier rules, safety concerns, or company policy.

PROHIBITED ITEMS are items that cannot be shipped through Hopava Shipping under any circumstance. These items may be illegal, unsafe, banned by customs authorities, restricted by aviation or maritime transport rules, or prohibited by Hopava Shipping policy

RESTRICTED and PROHIBITED ITEMS: This Restricted and Prohibited Items Policy explains the types of items that may not be shipped, imported, exported, transported, received, processed, packed, delivered, or handled through Hopava Shipping.

This policy applies to all Hopava Shipping services, including international shipping, Florida/overseas warehouse processing, Sea Freight, Air Freight, domestic delivery, package pickup, package drop-off, warehouse handling, Ox Packages Customer Portal activity, and any related service.

By using our services, customers agree to comply with this policy and all applicable laws, regulations, customs requirements, aviation security rules, carrier rules, warehouse rules, and government restrictions.

Hopava Shipping may refuse to release, transport, process, return, or complete any package that contains or is suspected of containing restricted, prohibited, unsafe, illegal, misdeclared, undeclared, or improperly documented items.

Customers must comply with Hopava Shipping's Restricted and Prohibited Items Policy and all applicable government, customs, aviation, port, carrier, warehouse, origin-country, transit-country, and destination-country rules.

A package being available for collection does not waive Hopava Shipping's rights or obligations regarding restricted, prohibited, illegal, or unsafe good.

Hopava Shipping does not accept items that are illegal, unsafe, prohibited, improperly documented, undeclared, misdeclared, or restricted without the required approval. Examples may include, but are not limited to:

1) Illegal drugs, narcotics, controlled substances, and drug paraphernalia

2) Firearms, ammunition, explosives, firearm parts, firearm accessories, and weapon components

3) Hazardous materials, dangerous goods, corrosive substances, toxic chemicals, flammable liquids, combustible materials, gases, and pressurized containers

4) Counterfeit goods, pirated goods, fake branded items, or goods that infringe intellectual property rights

5) Stolen goods or items obtained through fraud

6) Cash, currency, coins, negotiable instruments, securities, checks, money orders, and similar items

7) Debit cards, credit cards, gift cards, prepaid cards, and financial access cards

8) Live animals, animal parts, animal products, wildlife products, and items regulated by animal health or wildlife authorities

9) Plants, seeds, soil, fresh fruits, vegetables, agricultural products, and plant products without required clearance.

10) Meat, seafood, dairy products, raw food, cooked food, perishable food, and items that may spoil or create health risks

11) Honey or other goods that are prohibited or restricted by Jamaican authorities or other applicable authorities

12) Prescription medication, regulated medication, supplements, vitamins, chemicals, or medical products without required approvals

13) Alcohol, tobacco, nicotine products, vapes, and similar regulated products where restricted by law or company policy

14) Pornographic, obscene, indecent, offensive, or prohibited publications or materials

15) Human remains, biological materials, medical waste, blood, bodily fluids, or infectious substances

16) High-value fragile items, antiques, precious metals, gems, jewelry, collectibles, and similar items unless expressly accepted in writing

17) Any item requiring a permit, license, approval, inspection, or regulatory clearance that the customer has not obtained

18) Any item prohibited by Jamaica Customs Agency, other countries authorities, aviation security rules, maritime rules, carrier rules, warehouse rules, or Hopava Shipping policy.

This list is for guidance only and does not replace official government lists

RESTRICTED ITEMS THAT MAY REQUIRE PERMITS or APPROVAL: Some items may require permits, licenses, inspection, or approval before they can be shipped, imported, exported, cleared, or released. Restricted items may include, but are not limited to:

a) Meat and meat products

b) Dairy and milk products

c) Pet food and animal feed

d) Live animals and animal products

e) Plants, seeds, soil, flowers, fruits, vegetables, and agricultural goods

f) Chemicals, cosmetics, medication, supplements, and medical items

g) Food products

h) Electronics with batteries

i) Items containing lithium batteries

j) Radio communication equipment

k) Items regulated by health, agriculture, security, customs, or trade authorities

l) Items requiring approval from the Ministry of National Security or another Jamaican authority

m) Items requiring approval from United States authorities or authorities in the country of origin or transit.

Customers must obtain all required permits and approvals before shipping. Hopava Shipping may request copies of permits, approvals, invoices, safety data sheets, product details, or any other documentation required to assess or process the shipment

CUSTOMER LIABILITY for RESTRICTED or PROHIBITED ITEMS: Customers are responsible for all costs, penalties, duties, taxes, fines, storage fees, return fees, disposal fees, legal consequences, delays, losses, or damages arising from restricted, prohibited, undeclared, misdeclared, improperly packaged, or improperly documented items.

Hopava Shipping is not responsible for any loss, delay, seizure, penalty, fine, disposal, destruction, confiscation, return, or non-delivery caused by restricted or prohibited items or by the customer’s failure to comply with applicable rules.

Where prohibited or illegal activity is suspected, Hopava Shipping may report the matter to the relevant authorities

CUSTOMER CONDUCT at COLLECTION LOCATIONS

Customers and authorized collectors must behave respectfully and lawfully at Hopava Shipping Office, pickup points, service points, or collection locations.

Hopava Shipping may refuse service, delay release, require additional verification, or involve the appropriate authorities where a customer or collector behaves in a threatening, abusive, fraudulent, unsafe, disruptive, or unlawful manner

POLICY UPDATES: Hopava Shipping may update this Collection Policy from time to time.

Changes take effect when published, unless otherwise stated. Customers are encouraged to review this policy, the Terms and Conditions of Service, and official Hopava Shipping notices periodically

CUSTOMER SUPPORT: Our Customer Support Hours are:

Monday - Saturday 6AM - 6PM and Sunday 6AM to 4PM

Check our Frequently Asked Questions you will find most answers are there. If you still need Support, WhatsApp us at +1 876 294 3132 with your message. Or Email us info@hopavashipping.com

NEVER send your full CREDIT CARD details or PASSWORD by WhatsApp or email