Terms of Service
---------- Forwarded message ---------
From: Hopava Shipping <hopavashipping@gmail.com>
Date: Sat, Oct 31, 2026, 11:12 AM
Subject: Please DISREGARD previous versions of Hopava Shipping Terms and Conditions and Privacy Policy. Updated Oct 31, 2026
To: Boss - Hopeton Stewart <hopetonstewart1@gmail.com>, <info@hopavashipping.com>
HOPAVA SHIPPING
TERMS OF SERVICE
TERMS AND CONDITIONS
Effective Date: August 24, 2026
These Terms and Conditions govern the use of Hopava Shipping's website, mobile applications, shipping services, overseas warehouse facilities, customer accounts, package processing, customs clearance, delivery and related logistics services.
By registering an account, accessing our website, using our shipping addresses, submitting purchases, or using any Hopava Shipping service, you agree to these Terms and Conditions.
If you do not agree, you must discontinue using our services.
These Terms should be read together with Hopava Shipping's Privacy Policy, published rates, service policies and official notices.
1. ACCEPTANCE OF TERMS AND ELIGIBILITY
Customers must be legally eligible to enter into a binding agreement. Hopava Shipping does not knowingly provide services to minors.
Customers are responsible for:
1. Maintaining the confidentiality of their OX Packages Online Account number, login credentials and password.
2. Providing accurate personal, shipping, customs and payment information.
3. Ensuring that packages are correctly addressed using their assigned customer number and courier code.
4. Restricting unauthorized access to their account.
5. Ensuring that all shipments comply with applicable laws and regulations.
6. All activities and transactions conducted through their account.
Customers are responsible for any charges incurred through their accounts.
2. SCOPE OF SERVICES
Hopava Shipping provides international shipping, freight forwarding, warehousing and logistics services, including:
1. Air Freight and Sea Freight from the USA, China, Canada, Cayman Islands, United Kingdom and Japan to Jamaica.
2. Overseas warehouse receiving, storage and package processing.
3. Online shopping assistance and purchasing services.
4. Package consolidation and shipment preparation.
5. Barrel, pallet, crate, box and bulky-item transportation.
6. Barrel packing, repacking and inspection.
7. Customs brokerage coordination and clearance assistance.
8. Import documentation and customs processing.
9. Package pickup and local delivery.
10. Business-to-business and commercial warehouse solutions.
Pickup services are available at designated Hopava Shipping locations, including Hessen Castle District, St. Ann's Bay and Kingston.
Hopava Shipping reserves the right to modify, suspend or discontinue any service, subject to applicable law.
3. SERVICE STANDARDS AND COMMITMENT
Hopava Shipping is committed to providing accessible, affordable, dependable and convenient shipping solutions.
We aim to provide:
- Reliable international shipping and logistics.
- Clear communication throughout the shipping process.
- Online package tracking and shipment notifications.
- Professional customs coordination.
- Convenient pickup and delivery options.
- Support for individuals, online shoppers, wholesalers and businesses.
All services are performed with reasonable care and professionalism. Delivery times are estimates and are not guaranteed unless expressly agreed in writing.
4. ELECTRONIC COMMUNICATIONS
By using Hopava Shipping services, customers consent to receiving electronic communications through email, SMS, WhatsApp, telephone, social media and the OX Packages Online Account.
Communications may include:
- Account registration and updates.
- Package receiving and shipping notifications.
- Customs and invoice information.
- Payment reminders.
- Collection and delivery notifications.
- Service announcements and policy changes.
- Promotional and marketing messages.
Customers may opt out of promotional communications through the applicable communication channel.
However, essential service-related communications, payment notices, legal notices and account updates may continue.
Customers are responsible for maintaining accurate contact information.
5. WEBSITE AND SERVICE AVAILABILITY
Our website, applications and services are provided on an "as is" and "as available" basis.
Hopava Shipping does not guarantee uninterrupted website access, error-free systems, uninterrupted package processing or the accuracy of information supplied by third-party providers.
To the fullest extent permitted by law, Hopava Shipping is not responsible for indirect, incidental, special or consequential losses, including lost profits, business opportunities, goodwill or data.
Nothing in these Terms excludes liability that cannot legally be excluded.
6. THIRD-PARTY SERVICE PROVIDERS
Hopava Shipping works with independent third-party providers, including:
- International carriers and freight forwarders.
- Overseas warehouse operators.
- Customs brokers.
- Online merchants and retailers.
- Local transportation and delivery companies.
- Knutsford Express.
- Payment processors and other logistics partners.
Hopava Shipping is not responsible for delays, losses or service failures caused by third parties beyond its reasonable control.
If a merchant or carrier delivers a package to an incorrect address before it reaches our warehouse, the customer must contact that carrier directly.
Hopava Shipping is not responsible for packages that have not been received and acknowledged at an approved processing facility.
Customers are responsible for providing accurate recipient and delivery information. Additional charges arising from incorrect delivery information may be passed on to the customer.
7. LIABILITY AND FORCE MAJEURE
Hopava Shipping shall not be held responsible for loss, damage or delay resulting from circumstances beyond its reasonable control, including:
1. Natural disasters and acts of God.
2. War, terrorism and civil unrest.
3. Government or customs actions.
4. Labour disputes and strikes.
5. Carrier disruptions.
6. Port, airport and transportation closures.
7. Regulatory restrictions and other unforeseen events.
Hopava Shipping is not liable for indirect or consequential damages, subject to applicable law.
8. PACKAGING AND HANDLING
Hopava Shipping handles packages with reasonable care.
However, we are not responsible for damage resulting from inadequate packaging by online retailers, merchants, third-party senders or customers.
Customers who personally package and ship items are responsible for ensuring adequate protection.
Hopava Shipping may refuse packages that are improperly packaged, leaking, damaged, unsafe or unsuitable for transportation.
9. PACKAGE IDENTIFICATION AND UNKNOWN PACKAGES
Every customer must use their assigned courier code and customer number when shipping to our overseas warehouses.
Packages received without the correct account information may be classified as UNKNOWN PACKAGES.
This may occur when:
- The customer number is missing or incorrect.
- The recipient name does not match the account.
- The warehouse address is incomplete or incorrect.
- The merchant uses an outdated address.
- Tracking information cannot be verified.
- The package cannot be matched to an existing customer account.
An additional warehouse identification and processing fee of JMD $800 may apply to packages that require manual identification or allocation.
Unknown packages may experience delays in processing and shipment.
Hopava Shipping may request proof of purchase, delivery confirmation, identification or additional documentation before releasing an unidentified package.
10. PAYMENT TERMS
Customers are responsible for all applicable shipping, customs, storage, handling, delivery and administrative charges.
Accepted payment methods may include:
1. Advance payment.
2. Bank transfers to approved accounts.
3. Cash on Delivery, where available.
Customers are responsible for applicable bank charges and payment processing fees.
All outstanding charges must be settled before a package is released, collected or delivered.
Hopava Shipping reserves the right to hold packages until outstanding payments are resolved.
11. ASSISTED ONLINE SHOPPING SERVICES
Hopava Shipping offers Assisted Online Shopping Services to customers who require assistance purchasing goods from overseas retailers.
Customers must deposit the full approved purchase amount before an order is placed.
Customers must provide accurate product descriptions, links, screenshots, quantities and purchasing instructions.
Hopava Shipping acts as an intermediary and not as the manufacturer, merchant or seller of the goods.
We are not responsible for:
- Merchant errors or defective products.
- Incorrect items resulting from customer instructions.
- Merchant cancellations or unavailable stock.
- Vendor delivery delays.
- Changes in product prices.
- Products that do not meet customer expectations.
Orders are subject to availability, merchant approval, payment confirmation, customs regulations and shipping restrictions.
Quotes may expire and require revision.
Where an order is cancelled, approved refunds will generally be provided as account credits or through repurchase at the original purchase cost. Hopava Shipping is not responsible for price increases after the original purchase.
12. CLAIMS, REIMBURSEMENT AND REPLACEMENT
Claims must be submitted within the following periods:
Overseas lost or damaged packages: Within two (2) days of notification of the issue or confirmation of receipt, as applicable.
Damaged, incomplete, missing or incorrect packages after collection or delivery: Within three (3) days of collection or delivery.
Late claims may be denied.
Customers must provide supporting evidence, including:
- Purchase invoices or receipts.
- Tracking information.
- Proof of delivery.
- Photographs or videos.
- Package descriptions.
- Any additional documentation reasonably required.
Hopava Shipping may investigate claims involving packages properly delivered to and acknowledged at an approved processing address but subsequently lost, damaged or unaccounted for while under our control.
Hopava Shipping is not responsible for packages:
1. Not delivered to an approved warehouse address.
2. Delivered to an incorrect or outdated address.
3. Received without the correct customer number.
4. Misdelivered or incorrectly marked as delivered by a merchant or carrier.
5. Damaged or defective before receipt by Hopava Shipping.
6. Detained, seized, destroyed or confiscated by customs or government authorities.
7. Containing prohibited, restricted or excluded items shipped contrary to our policies.
Approved reimbursements, replacements or account credits will be handled according to Hopava Shipping's claim procedures and applicable law.
Reimbursement will generally be limited to the original purchase cost. Hopava Shipping is not responsible for subsequent increases in replacement prices.
13. EXCLUDED AND HIGH-RISK ITEMS
Hopava Shipping does not accept responsibility for excluded or high-risk goods shipped without prior written acceptance.
These may include:
- Jewellery, precious metals, gems and coins.
- Cash, checks, debit cards and credit cards.
- Firearms, ammunition and weapon accessories.
- Travel documents and negotiable instruments.
- Perishable goods.
- Antiques and high-value collectibles.
- Fragile items requiring special handling.
- Prohibited or restricted goods.
Customers must obtain written confirmation before attempting to ship any item requiring special acceptance.
14. INSURANCE
Hopava Shipping does not automatically provide insurance coverage for shipments.
Unless separate insurance coverage is expressly agreed in writing, customers ship at their own risk, subject to applicable consumer protection and other legal rights.
15. STORAGE AND UNCOLLECTED PACKAGES
Customers receive a seven (7) day free collection period after notification that their packages are ready.
After the free period, storage charges apply as follows:
- First seven (7) days: Free.
- After seven (7) days: JMD $150 per day.
- After thirty (30) days: Uncollected packages may be subject to disposal, sale or other recovery procedures permitted by law and Hopava Shipping's policies.
Customers are responsible for collecting packages promptly and settling all outstanding charges.
Hopava Shipping may dispose of, liquidate, donate, return or otherwise handle abandoned packages in accordance with applicable law and its published policies.
16. ACCOUNT SUSPENSION AND TERMINATION
Hopava Shipping reserves the right to refuse service, suspend accounts, terminate accounts, reject shipments or report suspected illegal activity to the appropriate authorities.
Reasons may include:
- Fraud or suspected fraudulent transactions.
- Illegal or prohibited shipments.
- False declarations or forged documents.
- Payment defaults.
- Identity misuse.
- Abuse of company services.
- Violation of these Terms and Conditions.
- Conduct that creates legal, financial, operational or safety risks.
Customers may discontinue using their accounts at any time but remain responsible for outstanding charges, packages, storage fees and other obligations incurred before closure.
17. CANCELLATIONS
Where applicable, cancellation requests must be submitted at least twenty-four (24) hours before the scheduled service.
Cancellation fees may apply.
Hopava Shipping reserves the right to cancel or discontinue services where operational, legal or other circumstances require it.
18. AMENDMENTS
Hopava Shipping may update these Terms and Conditions, service policies, published rates and other operational requirements from time to time.
Changes become effective upon publication unless otherwise stated.
Customers are encouraged to review the latest published policies regularly.
19. INTELLECTUAL PROPERTY
All website content, logos, graphics, designs, images, software, text and other materials belonging to Hopava Shipping are protected by applicable intellectual property laws.
Customers may use these materials only for lawful purposes related to our services.
Unauthorized copying, reproduction, distribution, commercial exploitation or misuse is prohibited without prior written consent.
20. INDEMNIFICATION
Customers agree to indemnify and hold harmless Hopava Shipping, its directors, employees, agents, contractors, partners and affiliates against claims, losses, liabilities, penalties, costs and expenses arising from:
1. Misuse of Hopava Shipping services.
2. Breach of these Terms.
3. Shipping prohibited or restricted items.
4. False or inaccurate shipment declarations.
5. Violation of applicable laws or customs regulations.
6. Infringement of third-party rights.
This obligation survives account termination, subject to applicable law.
21. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
22. DISPUTE RESOLUTION AND GOVERNING LAW
Customers should first contact Hopava Shipping through its official communication channels to resolve complaints or disputes.
Where a dispute cannot be resolved within fourteen (14) days, either party may pursue mediation, arbitration or other appropriate legal remedies where applicable.
These Terms are governed by the laws of Jamaica, and the parties submit to the jurisdiction of the Jamaican courts, subject to applicable law.
23. ENTIRE AGREEMENT
These Terms and Conditions constitute the agreement between Hopava Shipping and its customers concerning the services provided and supersede previous agreements or understandings relating to the same subject matter.
By using our services, customers acknowledge that they have read, understood and accepted these Terms.
24. GETTING STARTED WITH HOPAVA SHIPPING
Getting started with Hopava Shipping is simple.
STEP 1 – SIGN UP
Download the OX Packages application from the Apple App Store or Google Play, or visit www.hopavashipping.com.
STEP 2 – CREATE YOUR ACCOUNT
Register your customer profile and enter Hopava Shipping's assigned Courier Code HAZ to link your account to our services.
STEP 3 – ACCESS YOUR OVERSEAS WAREHOUSE ADDRESSES
Log in to your OX Packages Online Account to access your assigned warehouse addresses in the USA, Canada, China, Cayman Islands, United Kingdom and Japan, where available.
STEP 4 – SHOP ONLINE
Use your assigned overseas warehouse address and customer number when purchasing goods online.
Packages must be addressed using your registered name and customer number.
STEP 5 – PRE-ALERT YOUR PACKAGE
Log in to your OX Packages Online Account and submit your tracking number, merchant information, item value and purchase invoice.
Pre-alerting helps us identify and match your package when it arrives.
STEP 6 – TRACK YOUR SHIPMENT
Our overseas warehouses receive, scan, process and prepare your packages for Air Freight or Sea Freight.
Use your OX Packages Online Account to monitor package updates and shipment progress.
STEP 7 – CLEAR CUSTOMS AND COLLECT OR RECEIVE YOUR PACKAGE
Once your shipment arrives in Jamaica, it will be processed for customs clearance and made available for pickup or delivery after all applicable charges have been settled.
25. OVERSEAS WAREHOUSE SERVICES
Hopava Shipping provides overseas warehouse access for online shoppers, individuals, overseas residents, commercial importers, suppliers, wholesalers and businesses.
Our warehouse solutions support:
COMMERCIAL BUSINESSES: Importing inventory, raw materials, equipment and merchandise for resale or business operations.
SMALL BUSINESSES: Purchasing wholesale inventory, bulk products and factory-direct goods from international suppliers.
ONLINE SHOPPERS: Receiving purchases from overseas retailers, suppliers and commercial distributors.
Warehouse availability and addresses may change. Customers should access their assigned addresses through their OX Packages Online Account or contact Hopava Shipping before shipping.
26. USA TAX-FREE WAREHOUSE
Eligible customers registering with Hopava Shipping using Courier Code HAZ may receive access to our Florida, USA tax-free warehouse address.
Eligible purchases may qualify for Florida sales tax exemption when the applicable tax-exemption certificate is properly submitted and approved by the retailer.
Customers must upload the required certificate and await confirmation from the retailer.
Processing typically takes 24–48 hours but is subject to retailer approval.
Tax exemption is not guaranteed for every purchase.
27. OVERSEAS WAREHOUSE OPERATORS
Hopava Shipping works with independent warehouse and freight-forwarding partners.
FLORIDA, USA – STANDARD PACKAGES
The warehouse operator is RM Freight Forwarders.
The operator provides receiving, package handling, packing and delivery of prepared shipments to the appropriate overseas port.
FLORIDA, USA – BARRELS AND BULKY SHIPMENTS
The warehouse operator is ATORA Shipping & Logistics.
Services include receiving, barrel packing, pickup, consolidation and preparation of bulky shipments for export.
ONTARIO, CANADA – BARRELS AND BULKY SHIPMENTS
The warehouse operator is ATORA Shipping & Logistics.
Services include receiving, barrel packing, consolidation and preparation of packages, pallets, crates and other bulky items.
Hopava Shipping does not own these warehouse facilities.
Our role includes customer account management, shipment coordination, billing, customs coordination and related logistics services.
Customers must confirm the correct warehouse address before shopping or shipping.
Hopava Shipping is not responsible for packages sent to incorrect, outdated, incomplete or unauthorized addresses.
Each tracking number may be treated as a separate shipment, and multi-piece shipments may incur separate handling or processing charges.
28. PACKAGE ADDRESSING AND IDENTIFICATION
Customers must always use the warehouse address assigned through their OX Packages Online Account.
The correct courier code HAZ and individual customer number must appear on every package.
USA SHIPPING ADDRESS – EXAMPLE
Name: Customer's Full Name
Street 1: 11401 SW 32ND STREET, SUITE 123
Street 2: Assigned Customer Number (HAZ0000 SEA)
City: SUNRISE
State: FLORIDA (FL)
ZIP Code: 33351
Country: USA
CANADA SHIPPING ADDRESS – EXAMPLE
Name: Customer's Full Name
Street 1: 30 KING ROAD, SUITE A5
Street 2: Assigned Customer Number (HAZ----)
City: CONCORD
Province: ONTARIO (ON)
Postal Code: L1J 3T6
Country: CANADA
These examples are for illustration only. Customers must use the current address assigned to their accounts.
29. PRE-ALERT AND PURCHASE INVOICES
Customers are encouraged to pre-alert every incoming shipment through their OX Packages Online Account.
A pre-alert should include:
1. Merchant or online store name.
2. Tracking number.
3. Item description.
4. Purchase value.
5. Uploaded store invoice or receipt.
Invoices are important for package identification and Jamaican customs processing.
Packages received without sufficient information may experience processing delays.
Packages received on weekends or public holidays are generally processed on the next business day.
30. PACKAGE TRACKING
Customers may use independent tracking websites, including ParcelsApp (www.parcelsapp.com), to track packages moving from online retailers to overseas warehouses.
These independent tracking services are not operated by Hopava Shipping.
Once a package is received and scanned at our warehouse, customers can monitor its progress through their OX Packages Online Account.
Shipment updates may include:
- Received at overseas warehouse.
- Processed for shipment.
- Dispatched by Air Freight or Sea Freight.
- Arrived in Jamaica.
- Processing through customs.
- Ready for pickup or delivery.
If a package does not appear in your account, confirm that the merchant's tracking system shows delivery to the correct warehouse.
If the issue continues, contact Hopava Shipping through WhatsApp with your customer number, tracking number and purchase invoice.
31. SHIPPING RATES AND CHARGES
Customers may view current shipping rates on the Hopava Shipping website.
All published rates are in Jamaican dollars (JMD).
Customers should use the shipping calculator in their OX Packages Online Account to estimate shipping costs before purchasing.
Rates are estimates until packages are physically weighed and measured at our warehouse.
Partial pounds are rounded up to the next whole pound.
AIR FREIGHT – EXPRESS SHIPPING
- First pound: JMD $900.
- Each additional pound: JMD $800.
Estimated transit time: 48–72 hours after arrival at the USA warehouse, excluding weekends and public holidays, subject to operational and transportation conditions.
AIR FREIGHT – STANDARD SHIPPING
- First pound: JMD $800.
- Each additional pound: JMD $750.
SEA FREIGHT
Sea Freight is intended for bulky shipments, generally 50 pounds or more.
- Rate: JMD $2,050 per cubic foot.
Sea Freight is calculated by volume rather than weight alone.
Cubic feet are calculated as:
Length × Width × Height (inches) ÷ 1,728.
Customers must contact Hopava Shipping before sending barrels, pallets, crates, boxes or other bulky items by Sea Freight.
Published rates may change. Additional handling, customs, storage, delivery and other charges may apply.
The final invoice will reflect the recorded warehouse measurements and applicable charges.
Thess rates are for USA and Canada only. Rates from China, Cayman Islands, UK and Japan varies. Contact Hopava Shipping to verify rates before shipping.
32. PEAK SEASON SHIPPING
Peak Season runs from November 1 to December 31, 2026.
During this period, Hopava Shipping aims to dispatch shipments five times weekly. Outside Peak Season, scheduled dispatches generally operate three times weekly.
A Peak Season Surcharge (PSS) of 7.5% may apply to eligible freight charges across applicable routes and commodities.
The surcharge will be reflected in the applicable shipment invoice or Air Waybill.
Dispatch frequency does not guarantee a specific arrival date.
33. CUSTOMS DUTIES AND TAXES
Customs duties and taxes are determined by Jamaica Customs Agency and other relevant authorities.
Customers must provide accurate invoices, product descriptions and declared values.
Shipments valued at US$100 or less (FOB) may qualify for the applicable Jamaican duty-free tax concession, subject to customs rules and exclusions.
Shipments exceeding the applicable threshold may attract duties and taxes based on the relevant customs valuation rules, including applicable freight and insurance components.
Additional charges may apply for special handling or regulatory requirements.
Customers may use Jamaica Customs Agency's official duty estimator and tariff resources for guidance.
Hopava Shipping does not determine or guarantee the final customs assessment.
34. CUSTOMS DOCUMENTATION AND DECLARATIONS
Customers must provide accurate and complete shipment information, including:
1. Commercial invoice.
2. Proof of purchase.
3. Product description.
4. Declared product value.
5. Tracking number.
6. Customer account number.
7. Permits or licences, where required.
8. Product safety documentation, where applicable.
Customers must not undervalue, misdescribe, conceal or falsify shipment information.
Hopava Shipping may delay, refuse, return or suspend processing of shipments where declarations are inaccurate or required documentation is missing.
Customers remain responsible for duties, taxes, penalties and other charges arising from inaccurate declarations or non-compliance.
35. CUSTOMS INSPECTION AND COMPLIANCE
Customers authorize Hopava Shipping, its warehouse operators, carriers, customs brokers and legally authorized authorities to inspect, open, review, detain or otherwise process packages where required by law, regulation, security procedures or customs requirements.
Where invoices are missing, incomplete or inconsistent with package contents, Hopava Shipping may request corrected documentation or delay processing.
Customers are responsible for all customs duties, taxes, penalties and other charges resulting from inaccurate information or non-compliance.
36. ORIGIN, TRANSIT AND DESTINATION REQUIREMENTS
Shipments may be subject to the laws and regulations of:
1. The country where the goods are purchased.
2. The country from which the goods are shipped.
3. Any country through which the goods transit.
4. The United States, where applicable.
5. China, Canada, Cayman Islands, United Kingdom and Japan, where applicable.
6. Jamaica, as the final destination.
7. Relevant airlines, shipping lines, carriers and warehouse operators.
8. Customs, border protection, aviation security, agricultural and health authorities.
An item permitted in one country may be restricted or prohibited in another.
Customers are responsible for checking applicable requirements before purchasing or shipping goods.
37. RESTRICTED AND PROHIBITED ITEMS POLICY
This policy applies to all Hopava Shipping services, including Air Freight, Sea Freight, warehouse receiving, package processing, barrel shipping, pickup, delivery and the OX Packages Online Account.
Customers must ensure that every item shipped is legal, properly declared and permitted by the relevant authorities and transportation providers.
PROHIBITED ITEMS
Hopava Shipping does not accept items that are illegal, prohibited, unsafe or expressly excluded by applicable regulations or company policy.
Examples include:
1. Illegal drugs, narcotics and controlled substances.
2. Firearms, ammunition, explosives and weapon components.
3. Dangerous chemicals, toxic substances and hazardous materials.
4. Counterfeit or pirated goods.
5. Stolen goods.
6. Cash, securities and negotiable financial instruments.
7. Credit cards, debit cards and gift cards.
8. Live animals and prohibited animal products.
9. Plants, seeds, soil and restricted agricultural products.
10. Perishable food, meat, seafood and dairy products where prohibited.
11. Restricted medication and regulated medical products.
12. Alcohol, tobacco, nicotine products and vapes where prohibited.
13. Human remains, biological waste and infectious materials.
14. Unapproved high-value jewellery, precious metals and collectibles.
15. Items prohibited by customs, aviation, maritime, carrier or warehouse regulations.
RESTRICTED ITEMS
Certain goods may only be accepted with appropriate permits, licences, approvals or documentation.
Examples may include:
- Meat and dairy products.
- Pet food and animal feed.
- Plants, seeds and agricultural products.
- Chemicals, cosmetics and supplements.
- Medication and medical products.
- Electronics containing lithium batteries.
- Radio communication equipment.
- Products regulated by health, agriculture, security or trade authorities.
Customers must obtain all required approvals before shipping.
Hopava Shipping reserves the right to refuse restricted items even where permits are presented, depending on carrier restrictions, safety requirements and operational policies.
CUSTOMER RESPONSIBILITY
Customers must verify applicable requirements with Jamaica Customs Agency, relevant Jamaican ministries, the authorities in the country of origin or transit, and the relevant carriers.
The published list is not exhaustive and may change without notice.
Hopava Shipping may refuse, hold, return, report or dispose of prohibited or improperly documented goods as permitted by law.
Customers are responsible for any resulting penalties, duties, taxes, storage fees, disposal charges or other costs.
38. RETURNS AND REPLACEMENTS
Hopava Shipping does not automatically provide overseas merchandise return services.
Where available, customers may request assistance arranging returns through third-party merchants or carriers.
All return-related charges are the customer's responsibility.
Replacement goods may attract additional freight, customs duties, taxes and handling charges.
39. PROMOTIONS, DISCOUNTS AND LOYALTY PROGRAMMES
Hopava Shipping may offer promotional discounts, coupons, referral credits, loyalty points and special offers.
Promotions may be subject to eligibility requirements, limits, expiration dates and additional conditions.
Hopava Shipping may suspend or withdraw promotional benefits where fraud, misuse or technical errors are suspected.
Where available, customers may earn loyalty or referral points through qualifying shipments and redeem eligible rewards for discounts on pickup or delivery charges.
40. COLLECTION POLICY
This policy applies to international shipments processed, invoiced, cleared and made available for collection through Hopava Shipping.
It does not automatically apply to unrelated domestic courier services.
41. PAYMENT BEFORE COLLECTION
Customers must settle all outstanding charges before packages are released.
These may include:
- Freight charges.
- Customs duties and taxes.
- Processing and handling fees.
- Storage charges.
- Pickup and delivery fees.
- Retrieval charges.
- Other applicable service costs.
Hopava Shipping may hold packages until all payments are received and verified.
Customers are responsible for bank charges, payment platform fees and other financial transaction costs.
42. IDENTIFICATION REQUIREMENTS
Customers may be required to present:
1. Valid government-issued photo identification.
2. Customer account number.
3. Package invoice or payment confirmation.
4. Tracking number.
5. Written authorization, where another person is collecting.
6. Any additional information reasonably required for verification.
Hopava Shipping may refuse collection where identity, authorization, ownership or payment cannot be verified.
43. COLLECTION BY AUTHORIZED PERSONS
Customers may authorize another person to collect their packages.
The authorized person may be required to present their own valid photo ID, the customer's written authorization, customer account number and applicable payment confirmation.
Customers remain responsible for packages collected by persons they authorize.
Hopava Shipping reserves the right to refuse release where authorization cannot be verified.
44. PACKAGE HOLDING AND RELEASE
Packages may be placed on hold where:
- Payments remain outstanding.
- Identification cannot be verified.
- Documentation is missing or incorrect.
- The package is linked to an unknown account.
- Customs inspection is pending.
- Restricted or prohibited items are suspected.
- The package is damaged or unsafe.
- Fraud or policy violations are suspected.
- A government authority or service provider requires the package to be held.
Packages remain under Hopava Shipping's control until properly released to the customer or an authorized collector.
After release, customers become responsible for their packages, subject to applicable claim rights.
45. PACKAGE INSPECTION AT COLLECTION
Customers must inspect packages immediately upon collection.
Before leaving the collection location, customers should check:
1. Package labels and tracking numbers.
2. Package quantity.
3. Visible packaging condition.
4. Signs of opening, damage, water exposure or tampering.
5. Whether the package matches the expected shipment.
Any visible issue should be reported immediately.
Claims for damaged, incomplete, missing or incorrect goods must be submitted within the applicable claim period stated in these Terms.
Customers may be required to provide photographs, invoices, tracking information and other supporting evidence.
46. PICKUP AND DELIVERY SERVICES
Hopava Shipping provides pickup and delivery options at designated service locations.
Once customers receive a Ready for Collection notification, they may contact Hopava Shipping to arrange pickup or delivery.
PICKUP LOCATIONS
Designated locations include:
- Hessen Castle District, Calderwood P.O., St. Ann.
- St. Ann's Bay.
- Kingston.
- Other approved service locations.
OFFICE PICKUP HOURS
Monday–Saturday: 6:00 AM–6:00 PM.
Sunday: 6:00 AM–4:00 PM.
Customers should confirm pickup arrangements before travelling.
WHATSAPP: +1 876 294 3132.
47. STORAGE CHARGES AND UNCOLLECTED SHIPMENTS
The following collection periods apply:
FIRST SEVEN DAYS: Free storage following notification that the shipment is ready.
AFTER SEVEN DAYS: JMD $150 per day.
AFTER THIRTY DAYS: Unclaimed packages may be subject to sale, disposal or other recovery procedures permitted by law and company policy.
Customers are encouraged to contact Hopava Shipping promptly if they experience difficulties collecting their shipments.
48. REFUSAL OF RELEASE
Hopava Shipping may refuse to release packages where doing so creates legal, financial, safety, compliance or operational risks.
This includes unpaid charges, unverified identities, suspicious activity, conflicting ownership claims, customs restrictions, prohibited goods and breaches of these Terms.
49. CUSTOMER CONDUCT
Customers and authorized collectors must behave respectfully and lawfully at all Hopava Shipping offices, pickup points and collection locations.
Threatening, abusive, fraudulent, disruptive or unlawful behaviour may result in refusal of service or involvement of the appropriate authorities.
50. CUSTOMER SUPPORT
CUSTOMER SUPPORT HOURS
Monday–Saturday: 6:00 AM–6:00 PM.
Sunday: 6:00 AM–4:00 PM.
WHATSAPP: +1 876 294 3132.
EMAIL: info@hopavashipping.com.
WEBSITE: www.hopavashipping.com.
Customers may also consult the Frequently Asked Questions section on our website.
For account-related enquiries, customers should provide their OX Packages Online Account number and relevant tracking information.
Customers must never send complete credit card details, passwords or other sensitive payment credentials through WhatsApp or email.
Last updated: 10/31/2026